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All
Industrial Systems Inc. RMA Policy Products Warranty Statement AIS's warranty obligations are limited to the terms set forth below, This statement will not proceed over the Terms and Conditions: AIS warrants that each of its products will be free from material and workmanship defects for a period of one year from the invoice date (exceptions: CPU's are covered by a 30-day warranty period only). If the customer discovers a defect, AIS will, at its option, repair or replace the defective product at no charge to the customer, provided it is returned during the warranty period of one year, with transportation charges prepaid, to and from: 672 Still Meadows Circle East, Palm Harbor, Florida 34683. The returned product must be complete and properly packaged in AIS packaging to obtain warranty service. For warranty service, contact AIS at (ts@usattro.com) to obtain a "Return Merchandise Authorization (RMA) number." A copy of the invoice as well as the RMA form with the appropriate AIS serial number and model number is required for warranty service. Warranty Exclusions: Abuse, unreasonable use, mistreatment, or neglect Damage caused during installation Damage caused by modification of repair not made or authorized by AIS AIS products whose serial number has been removed or defaced Damage caused by use of non-AIS-packing Damage caused by any use of a non-AIS product with an AIS product Damage caused by improper or improperly used packaging Damage caused by lack of ESD protection No AIS distributor, representative, agent or employee is authorized to make any modification, extension or addition to this warranty. RMA Return Instructions Collect all information related to the problem(s) encountered (e.g. type of PC. CPU speed, AIS products used, other hardware and software used). Take note of any abnormality and print onscreen error messages. Make sure you have the AIS product, its manual and any helpful information before you contact AIS's Technical Support Department at ts@usattro.com If your product is diagnosed as defective, obtain a Return Material Authorization (RMA) number from the RMA department at ts@usattro.com AIS's standard warranty period is one year. If the product is out-of-warranty, you will be responsible for the repairing charges. The RMA department will fax over an RMA form, or alternatively you may download one by clicking Download RMA Form Fill in all required information, a defective product will only be replaced if AIS can not repair it. Fax completed RMA form and a copy of the invoice to AIS. Within 24 hours, the RMA department will contact you with the RMA No. Ship prepaid the defective products in original AIS packaging, copies of both the completed RMA form (with the RMA number) as well as the invoice to: All Industrial Systems Inc. 672 Still Meadows Circle East Palm Harbor, Florida 34683 Attn: RMA Department Product returns without RMA number shall be refused. No UPS GROUND shipment shall be accepted. No exceptions. |
All Industrial Systems Inc.
672 Still Meadows Circle East
Palm Harbor, Florida 34683
Phone # 727-786-1009
